Privacy policy

Who is responsible for processing your data?
EUROCALDER, S.A.
Address: Ctra. Munera, km 0.1
Postcode: 02640
Villarrobledo.
Tax ID (CIF): A02558047

Tel: +34 967 142 011
Email: eurocalder@eurocalder.com

You can contact us by whichever means you prefer.
We reserve the right to modify or adapt this Privacy Policy at any time. We recommend that you review it, and if you have registered and log in to your account or profile, you will be informed of any changes.

If you belong to any of the following groups, see the information in the drop-downs:

CONTACTS FROM THE WEBSITE OR BY EMAIL

What data do we collect through the Website?
We may process your IP address, which operating system or browser you use, and even the length of your visit, all anonymously.
If you give us data in the contact form, you identify yourself so that we can contact you should that be necessary.

• Answering your enquiries, requests or applications.
• Managing the service requested, answering your request or processing your application.
• Information by electronic means relating to your request.
• Commercial or event information by electronic means, provided there is express authorisation.
• Carrying out analysis and improvements on the Website, on our products and services. Improving our commercial strategy.

Acceptance and consent of the data subject: where making a request means filling in a form and clicking the send button, doing so necessarily implies that the data subject has been informed and has expressly given consent to the content of the clause attached to that form, or has accepted the privacy policy.
All our forms mark mandatory data with the symbol *. If you do not fill in those fields, or do not tick the checkbox accepting the privacy policy, the information cannot be sent. The wording is usually as follows: “□ I am over 14 and I have read and accept the Privacy policy.”

NEWSLETTER CONTACTS

What data do we collect through the newsletter?
The Website allows you to subscribe to the Newsletter if you give us an email address to send it to.
We will store only your email in our database and will send you emails periodically, until you ask to unsubscribe or we stop sending them.
You will always have the option to unsubscribe, in any communication.

• Managing the service requested.
• Information by electronic means relating to your request.
• Commercial or event information by electronic means, provided there is express authorisation.
• Carrying out analysis and improvements to our mailings, to improve our commercial strategy.

 Acceptance and consent of the data subject: when you subscribe you have to tick a checkbox and click the send button. This necessarily implies that you have been informed and have expressly given your consent to receive the newsletter.
If you do not tick the checkbox accepting the privacy policy, the information cannot be sent. The wording is usually as follows: “□ I am over 14 and I have read and accept the Privacy policy.”

QUALITY SURVEYS

What data from the surveys do we use?

• Assessing the level of quality of the service provided
• Improving the services offered, as part of ISO compliance

The legal basis is the express consent of the respondent.

SOCIAL MEDIA CONTACTS

What data from social media do we use?

• Answering your enquiries, requests or applications.
• Managing the service requested, answering your request or processing your application.
• Engaging with you and building a community of followers.

Acceptance of a contractual relationship within the relevant social network, and in accordance with its Privacy policies:

How long will we keep the personal data?
We can only consult or delete your data in a limited way, as you have a specific profile. We will process it for as long as you keep following us, stay friends or click “like”, “follow” or similar buttons.
Any correction of your data, or restriction of information or posts, has to be made through the settings of your profile or user account on the social network itself.

JOB APPLICANTS

What data from your CV do we use?

• Organising selection processes for hiring employees.
• Inviting you to job interviews and assessing your application.
• If you have given us your consent, we may pass it on to partner or related companies, with the sole aim of helping you find work.
• If you tick the checkbox accepting the privacy policy, you give us your consent to pass your job application to the companies that make up the group, so as to include you in their staff selection processes

We also inform you that one year after receiving your curriculum vitae we will securely destroy it.

The legal basis is your unequivocal consent, given when you send us your CV.

Do we include personal data of third parties?
No. As a general rule we only process the data provided by the data subjects themselves. If you give us third-party data, you must first inform those people and request their consent; otherwise you release us from any liability for failing to meet this requirement.

And data of minors?
We do not process data of children under 14. Please refrain from providing it if you are not that age or, where applicable, from providing data of third parties who are not. EUROCALDER, S.A. accepts no liability for any failure to observe this.

Will we communicate by electronic means?

• Only to manage your request, and only if it is one of the contact methods you have given us.
• Any commercial communications will have been authorised by you beforehand and expressly.

What security measures do we apply?
You can rest easy: we have adopted an optimal level of protection for the Personal Data we handle, and we have put in place every means and technical measure available to us, according to the state of the art, to prevent the loss, misuse, alteration, unauthorised access and theft of Personal Data.

Who will your data be disclosed to?
Your data will not be passed to third parties, except where the law requires it. Specifically, it will be disclosed to the Spanish Tax Agency (Agencia Estatal de la Administración Tributaria) and to banks and financial institutions for collecting payment for the service provided or the product purchased, and to the processors needed to perform the agreement.

In the case of a purchase or payment, if you choose an application, website, platform, bank card or any other online service, your data will be passed to that platform or processed in its environment, always with maximum security.
When we instruct them to, the web development and maintenance company, or the hosting company, will have access to our website. They will have signed a services contract requiring them to keep the same level of privacy as we do.
Any international transfer of data through the use of US applications will be covered by the Privacy Shield agreement, which guarantees that US software companies comply with European data protection policies on privacy.

What Rights do you have?

• To know whether or not we are processing your data.
• To access your personal data.
• To ask for your data to be corrected if it is inaccurate.
• To ask for your data to be erased if it is no longer needed for the purposes it was collected for, or if you withdraw the consent you gave us.
• To ask for the processing of your data to be restricted, in certain cases, in which case we will only keep it in line with current legislation.
• To port your data, which will be provided to you in a structured, commonly used, machine-readable format. If you prefer, we can send it to the new controller you designate. This only applies in certain cases.
• To lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos) or the competent supervisory authority, if you believe we have not dealt with you properly.
• To withdraw, at any time, the consent you have given for any processing.

If you change any of your details, we would be grateful if you let us know so we can keep them up to date.

Would you like a form for exercising your Rights?  

• We have forms for exercising your rights; ask us for them by email or, if you prefer, use those produced by the Spanish Data Protection Agency (Agencia Española de Protección de Datos) or by third parties.
• These forms must be signed electronically or accompanied by a photocopy of your identity document (DNI).
• If someone represents you, you must send us a copy of their identity document (DNI), or they must sign with their electronic signature.
• The forms can be submitted in person, sent by post or emailed to the address of the Controller given at the start of this text.

How long do we take to answer a request to exercise Rights?
It depends on the right, but no more than one month from your request, and two months if the matter is very complex and we notify you that we need more time.

Do we use cookies?
If we use cookies other than the necessary ones, you can consult the cookie policy through the corresponding link from the front page of our website.

How long will we keep your personal data?

• Personal data will be kept for as long as you remain connected with us.
• Once that connection ends, the personal data processed for each purpose will be kept for the periods laid down by law, including the period during which a judge or court may require it, in line with the limitation period for legal action.
• The data processed will be kept until the legal periods referred to above expire, if there is a legal obligation to keep it, or, where no such legal period exists, until the data subject asks for it to be erased or withdraws the consent given.
• We will keep all information and communications relating to your purchase or to the provision of our service for as long as the guarantees on the products or services last, so as to deal with any claims.